We offer free returns/ exchanges on all US orders of unworn and unaltered items with tags attached within 30 days of receiving your order.
We accept returns or exchanges on items in your order within 30 days of you receiving them, and all items must be unworn and in the same condition that they were received. This excludes sale, personalized and made-to-order items which are ineligible
To initiate a return or exchange of your items, simply visit our returns and exchanges page and we will make sure to process your request quickly to get you what you need on time. We will reach out to you if we need more info to complete the request.
You must use separate boxes for each order and each return label that is generated for you in order to receive an accurate refund or exchange on your items. The good news is that you can use ANY box to send your items back to us, it doesn't have to b
When you fill out our return form, if you choose "instant exchange" your order will ship within 2-4 business days! If you choose this option, you will be asked to enter your card information during the exchange process. After your card is authorized,
Unfortunately, our returns portal does not allow multiple labels to be generated for one return or exchange. This most commonly happens for orders with a suit and shoe box or multiple suits. Not to worry, if you saw that your shoes were "unavailable
2. During the return flow you may choose to "shop now" with your dollar value to be returned, and add the new items to your cart. NOTE: If you are only exchanging for a new size in the same color, you can simply select your size and submit. Select it
FREE SHIPPING:. Free Ground shipping is applied to all orders, returns, and exchanges. All free Ground shipments ship within 2-5 business days from our facility in New Jersey. Transit times can vary from 3-10 business days depending on your locations
We accept returns and exchanges on items that have not been worn or altered within 30 days of receiving your order. You can always contact us with any questions or concerns. Email: [email protected]. Phone: 773-303-6006 (M-F, 10am-7pm Eastern)
You will not be charged for any items unless they are not returned within the 21 time frame. But, we do place an authorization on your card for the total amount of the products being returned; When you select "instant exchange" when processing your e
Yes. We offer pre-paid labels for all US returns and exchanges as long as they are eligible per our Return Policy. Simply complete the return request form here. If you received your order in multiple boxes, please submit a return/exchange request for
All returns are managed by GlobalShopex. All of the items that are requested to be returned must be pre-authorized by GlobalShopex. They will provide detailed instructions and a Return Authorization Number when your return is approved. The customer i
For international orders, we do not currently offer free exchanges/returns. In order to receive new sizes, you will need to place another order on our website. Standard international shipping, taxes, and duties fees will apply. We just updated our re
We send prepaid return labels to the email address we have on file for your order. If you can't find your prepaid return label in your inbox, please check your spam or promotions folders or contact us via our website or use the following methods to g
Our return reminders are sent out based on the status of the pre-paid return label. If you did not use our pre-paid return label to return your items, returned everything using one label when you were issued more than one, or if you believe you have
If you have additional questions for us please contact us via our website or use the following methods to get in touch:. Email: [email protected]. Phone: 773-303-6006 (M-F, 10am-7pm Eastern).
Returns for refund are processed at our fulfillment center as soon as the return is reviewed and restocked. Refunds for a return can take up to 5 business days after the package has been delivered. If you chose store credit, a discount code will be e
Thanks for checking on this! You can use any box to send your items back to us, if you have the SuitShop box, great, but we're happy to have you recycle any box you have at home. If you are exchanging a jacket please place the jacket back in the blac
The good news is, this may not be the case. Our system can get a little conusing when it comes to backordered items and we apologize for this. If you are seeing something like this:. The size is available now and will ship right away! Simply click on
For any additional questions please contact us via our website or use one of the following methods to get in touch:
Not to worry, we can help! Orders are typically unavailable for self service for the following reasons:. Please contact us at [email protected] or (773) 303-6006 to let us know which applies to you and we can update your order and help process your r
We handle all shipping/returns/exchanges for SuitShop suiting purchased from Birdy Grey's site and you can view our return policy here. To initiate a return or exchange of your items, simply visit our returns and exchanges page. You will need to ente
No problem, if you need to update the address your exchange should be shipped to, you can easily do this through our self service return portal. After you choose your new items, you will land on a page that says Review your return. Scroll down and lo
If you processed an instant exchange:. We are unable to extend the return period and you will be charged if the return is not placed in the mail within 21 days BUT don't worry, you will be refunded for the extra charge as soon as your return is recei