We offer free returns/ exchanges on all US orders of unworn and unaltered items with tags attached within 30 days of receiving your order.
We accept returns or exchanges on items in your order within 30 days of you receiving them, and all items must be unworn and in the same condition that they were received. This excludes sale, personalized and made-to-order items which are ineligible
To initiate a return or exchange of your items, simply visit our returns and exchanges page and we will make sure to process your request quickly to get you what you need on time. We will reach out to you if we need more info to complete the request.
You must use separate boxes for each order and each return label that is generated for you in order to receive an accurate refund or exchange on your items. The good news is that you can use ANY box to send your items back to us, it doesn't have to b
When you fill out our return form, if you choose "instant exchange" your order will ship within 72 business hours! If you choose this option, you will be asked to enter your card information during the exchange process. After your card is authorized,
Unfortunately, our returns portal does not allow multiple labels to be generated for one return or exchange. This most commonly happens for orders with a suit and shoe box or multiple suits. If you need multiple labels, please go through the self-ser
2. During the return flow you may choose to "shop now" with your dollar value to be returned, and add the new items to your cart. Select items to return:. Click on Shop Now:. Find your new sizes and add to cart:.
FREE SHIPPING:. Free FedEx Ground shipping is applied to all orders, returns, and exchanges. All free FedEx Ground shipments ship within 2-5 business days from our facility in New Jersey. Transit times can vary from 3-10 business days depending on yo
We accept returns and exchanges on items that have not been worn or altered within 30 days of receiving your order. You can always contact us with any questions or concerns. Email: [email protected]. Phone: 773-303-6006 (M-F, 10am-7pm Eastern)
You will not be charged for any items unless they are not returned within the 21 time frame. But, we do place an authorization on your card for the total amount of the products being returned. This is how we ensure that funds can be captured for item
Yes. We offer pre-paid labels for all US returns and exchanges as long as they are eligible per our Return Policy. Simply complete the return request form here. If you have any questions we can be reached at:. Email: [email protected]. Phone: 773-303
All returns are managed by GlobalShopex. All of the items that are requested to be returned must be pre-authorized by GlobalShopex. They will provide detailed instructions and a Return Authorization Number when your return is approved. The customer i
All returns are managed by GlobalShopex. All of the items that are requested to be returned must be pre-authorized by GlobalShopex. They will provide detailed instructions and a Return Authorization Number when your return is approved. The customer i
We send prepaid return labels to the email address we have on file for your order. If you can't find your prepaid return label in your inbox, please check your spam or promotions folders or contact us via our website or use the following methods to g
Our return reminders are sent out based on the status of the pre-paid return label in the FedEx system. If you did not use our pre-paid return label to return your items, returned everything using one label instead of multiples, or if you believe you
If you have additional questions for us please contact us via our website or use the following methods to get in touch:. Email: [email protected]. Phone: 773-303-6006 (M-F, 10am-7pm Eastern).
Returns for refund are processed at our fulfillment center as soon as the return is reviewed and restocked. This can take up to 5 business days after the package has been delivered. If you chose store credit, a discount code will be emailed to you af