Leave a message, we'll get back to you as soon as possible.

Questions? Fill out our contact form. We typically respond within one business day.

Need immediate help? Give us a call! If we miss you, we'll call right back.

Shop the Collection

About Us

Order Status

Shop Now

Find Your Fit

Returns + Exchanges

SuitShop

<span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">We send prepaid return labels to the email address we have on file for your order. If you can&apos;t find your prepaid return label in your inbox, please check your spam or promotions folders or&#xA0;<a href="https://suitshop.com/contact/" style="text-decoration:none;"><span style="font-size:11pt;font-family:Arial;color:#1155cc;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">contact us</a><span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">&#xA0;via our website or use the following methods to get in touch:<ul style="margin-top:0;margin-bottom:0;padding-inline-start:48px;"><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Email:&#xA0;<span style="font-size:11pt;font-family:Arial;color:#09498f;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;"><a href="mailto:info@suitshop.com">info@suitshop.com</a></li><li><span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Phone:&#xA0;<span style="font-size:11pt;font-family:Arial;color:#09498f;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">773-303-6006<span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">&#xA0;(M-F, 10am-7pm Eastern)</li></ul>

We send prepaid return labels to the email address we have on file for your order. If you can't find your prepaid return label in your inbox, please check your spam or promotions folders or contact us via our website or use the following methods to g

I didn't receive a return label for my return/exchange.

Returns and Exchanges

When will my order ship/how long does it take to receive my order once I place it?

Do you ship to Canada?

I need to change the shipping address on my order.

I don't see international shipping as an option at checkout.

How do I cancel an order I just placed?

Do you offer rush shipping?

How far in advance should I place my order?

My order has an estimated ship date.

International Shipping

Why does it say Shop Pay installments can't be used on my order?

Green Shipping Protection

My order says delivered but I can't find it

What are the options if I want to order something I don't see on your website or a made-to-order color?

Do you offer a military discount?

I just placed an order but it was cancelled, what happened?

Can I change the order I just placed?

Do you have gift cards?

I forgot to apply a gift card/ discount code to my order - can I still apply it?

Can I purchase the jacket or pants separately?

Are there any discounts or promotional codes?

Orders and Shipping

How do I know what size to order?

Why aren't my pants hemmed?

What length should I order?

What size vest should I order?

What are the length measurements of the pants?

What belt size do I order?

Size Charts

You don't carry the size I need.

Do you do alterations?

What if the sizes I ordered don't fit?

What alterations are possible?

I received my jacket but the sleeve length is too short.

What is the difference between slim fit and modern fit?

How do I measure myself for a suit?

Can you recommend a tailor in my area?

Sizing and Fit

Return Policy

How do I request a return or exchange?

Can I return items from multiple orders all in one box?

Do you ship my exchange before receiving my return?

Can I get separate return shipping labels for an order with multiple boxes?

Can I exchange for a different color?

When will my exchange arrive?

I need to return an order but it's been more than 30 days since I received it.

Why was I charged for my instant exchange?

Can I get a return label to send my order back?

Can I return an order from Canada?

Can I return an international order?

I received a return reminder email but sent all my items back already.

I need to return or exchange a Marc Nolan shoe.

When will I receive my refund or store credit?

Can I pay for all or a portion of the orders for my wedding party?

Do you offer discounts for group orders?

Someone from my group ordered but their status still says "not ordered."

Can I order from the Sale page if I am part of a wedding party?

Do I include myself in my wedding group?

Someone from my group already ordered and I need to make a change to the items I selected.

I didn't receive a return label for my return/exchange.Updated 2 years ago