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Returns + Exchanges

SuitShop

Have questions about anything SuitShop? Need a return or exchange? We can help.

SuitShop Help Center

When will my order ship/how long does it take to receive my order once I place it?

Do you ship to Canada?

I need to change the shipping address on my order.

I don't see international shipping as an option at checkout.

How do I cancel an order I just placed?

Do you offer rush shipping?

How far in advance should I place my order?

My order has an estimated ship date because an item is backordered.

International Shipping

Why does it say Shop Pay installments can't be used on my order?

Shipping Protection

Holiday Shipping Timeframes

My order says delivered but I can't find it

Do you offer a military, veteran or first responder discount?

I just placed an order but it was cancelled, what happened?

Can I change the order I just placed?

Do you have gift cards?

I forgot to apply a gift card/ discount code to my order - can I still apply it?

Can I purchase the jacket or pants separately?

Are there any discounts or promotional codes?

Do you offer payment plans?

Do you offer swatches of the ties and pocket squares?

What is Made to Order?

Can I get a swatch of the suit?

Do you sell suits for work?

What are the options if I want to order something I don't see on your website or a made-to-order color?

What does the price include?

How can I find my order history or look up my sizes?

Can I order a kids suit in a different color than what I'm seeing onilne?

Where are my swatches? I didn't receive my swatch order.

Orders and Shipping

How do I know what size to order?

Why aren't my pants hemmed?

What length should I order?

What size vest should I order?

What are the length measurements of the pants?

What belt size do I order?

Size Charts

You don't carry the size I need/ I need a size larger than what I see.

Do you do alterations?

What if the sizes I ordered don't fit?

What alterations are possible?

I received my jacket but the sleeve length is too short.

What is the difference between slim fit and modern fit?

How do I measure myself for a suit?

Can you recommend a tailor in my area?

Do you sell teen sizes?

Do your suits and tuxedos have buttons for suspenders?

How do you open the jacket pockets?

Can I wear cowboy boots with your suit pants?

Do you sell unisex pants?

How can I update the pre-selected sizes before I place my order?

Do you sell ties for kids?

Are the pockets functional? Can the chest pocket open for a pocket square?

Can I send in my measurements?

Do you have different styles of women's pants?

Do you sell shirts for women?

Do you sell women's vests?

What size shirt should I order?

Sizing and Fit

Return Policy

How do I request a return or exchange?

Can I return items from multiple orders all in one box?

Do you ship my exchange before receiving my return?

Do I need to use separate return shipping labels for an order that arrived in multiple boxes?

Can I exchange for a different color?

When will my exchange arrive?

I need to return an order but it's been more than 30 days since I received it.

Why was I charged for my instant exchange?

Can I get a return label to send my order back?

Can I return an order from Canada?

Can I return an international order?

I didn't receive a return label for my return/exchange.

I received a return reminder email but sent all my items back already.

I need to return or exchange a Marc Nolan shoe.

When will I receive my refund or store credit?

How do I pack my return to ship it back?

I need to exchange an item but it says the new size is backordered/ out of stock.

I requested a refund but I don't have the credit card anymore.

It says my order/ item is ineligible for self service.

I ordered from Dessy and need to return/exchange.

I need to change the shipping address on my exchange.

Can I get an extension on my return?

Where do I drop off my return?

Where is my ShopPay refund?

Returns and Exchanges

Can I pay for all or a portion of the orders for my wedding party?

Do you offer discounts for group orders?

Someone from my group ordered but their status still says "not ordered."

Someone from my group already ordered and I need to make a change to the items I selected.

How do I edit the items or attendants within my group?

How do I send a reminder email to my wedding group?

What if I'd like my group to wear a Made-to-Order style?

How far in advance do I need to plan to get my group suited up?

How do I find the wedding group I'm in?

Do the different styles match in the same colors?

Who can join me at my appointment?

I'm in a group, how do I know what I need to order?

Free Suit Promotion Terms & Conditions

Wedding Groups

What is eco stretch?

Should the stitches be showing on my jacket lapels?

How can I clean my suit?

Are your shirts machine washable?

Are your suits vegan?

Does the tuxedo shirt come with studs and cufflinks?

The swatches have two sides which is the outside color?

What is the difference between regular items and "limited edition" styles?

Product Questions

Where are your locations?

Do you take measurements in store?

Can I walk into the store or do I need an appointment?

Do you offer alterations services?

Can I return/ exchange in person?

Do you have inventory in store that I can walk out with?

How much does an in store fitting cost?

How far in advance should I book an appointment?

I need to change/ cancel my appointment.

Why is there a deposit required for group fittings? Will this be refunded or put towards my order?

SuitShop Showrooms

How does Made-to-Order work?

What styles and colors are available for Made-to-Order?

How long does it take to get Made-to-Order items?

Made-to-Order Sizing Guidance

Can I return or exchange a Made-to-Order item?

Can I expedite my Made-to-Order items?

Made-to-Order

Do you offer rentals? Can I rent a tuxedo?

I can't access my account.

What is the difference between the sale and non sale items?

How can I get my wedding featured on your website?

Reviews

Contact Customer Support

I'm having a technical issue.

Is SuitShop Hiring?

How to pack a suit for travel.

Fall Suit Sale Terms & Conditions

General FAQs

What color socks should I wear with my suit?

How do you tie a bow tie?

What color tie should I wear with my suit?

What do I need to go with my tuxedo? Do you sell tuxedo shirts, shoes, bow ties, etc?

Style Tips

What are the benefits of a formal partnership for suit orders?

Can I try SuitShop before exploring a partnership?

How do I determine sizing for my team or group?

What is the shipping timeline?

Can my team or group make returns or exchanges?

Do you have partnerships for wedding industry professionals?

Do you ever partner with companies for styled shoots?

Corporate Services

Orders are shipped within 72 business hours and take an average of 7-10 business days to arrive. We offer expedited shipping options at check out.

We offer one of the largest size ranges of any online suiting brand. Our Fit Finder tool is extremely accurate in determining size.

We offer free returns/ exchanges on all US orders of unworn and unaltered items with tags attached within 30 days of receiving your order.

Choose your look, add members, and send the ordering info to your group. We’ll take care of reminding everyone of what they need so you can focus on everything else.

All the details about SuitShop's collection.

SuitShop has eight showroom locations around the country and if you're near us we'd love to have you visit us in person!

We offer special order suiting styles and colors that are different from our ready to ship options. Get your style your way with options for men, women, and everyone.

We want to make sure you look your best in your SuitShop suit!

The goal: exude confidence when you look and feel your best.

We have a few options available for coportate partnerships based on the needs of your business.

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