It says my order/ item is ineligible for self service.Updated 5 days ago
Not to worry, we can help! Orders are typically unavailable for self service for the following reasons:
- Your order was received over 30 days ago. Please reach out to us at [email protected] or call (773) 303-6006 if you have questions about this timline.
- The event date on the order has already passed. We want to make sure the items are still in their original condition. We also often have customers who think the items were a rental but they are to keep!
Please contact us at [email protected] or (773) 303-6006 to let us know which applies to you and we can update your order and help process your return or exchange request.