Can I get a return label to send my order back?Updated 2 months ago
Yes. We offer pre-paid labels for all US returns and exchanges as long as they are eligible per our Return Policy. Simply complete the return request form here.
For international orders, we do not currently offer free exchanges/returns, however we will still provide you with a return shipping label to end your items back to us. In order to receive new sizes, you will need to place another order on our website. Standard international shipping, taxes, and duties fees will apply for your new order. For international orders, we cannot cover shipping costs for international returns, so your total refund will include a deduction of the shipping costs as the "handling fee."
If you received a note that your order or item is ineligible for self service (like a pair of shoes) we may just need to issue you an additional return shipping label. Please e-mail us at [email protected] with your order number and let us know which item you would like to send back and if you are looking to process a return for refund or an exchange for a new item.
If you received a note that your order or item is ineligible for self service (like a pair of shoes) we may just need to issue you an additional return shipping label. Please e-mail us at [email protected] with your order number and let us know which item you would like to send back and if you are looking to process a return for refund or an exchange for a new item.
If you received your order in multiple boxes, please submit a return/exchange request for each box that you received and ship the items back to us separately.
CLICK HERE TO REQUEST A RETURN/EXCHANGE
If you have any questions we can be reached at:
Email: [email protected]
Phone: 773-303-6006 (M-F, 10am-7pm Eastern)