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<article data-aura-rendered-by="604:0" id="isPasted" style="box-sizing: border-box; display: block; color: rgba(0, 0, 0, 0.8); font-family: Calibre; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><h1 data-aura-class="selfServiceArticleHeaderDetail" data-aura-rendered-by="6:543;a" style="box-sizing: border-box; font-size: 1.4em; margin: 30px 0px 20px; padding: 0px; font-weight: var(--lwc-bold,700); font-family: CalibreBold !important; line-height: var(--lwc-ssLineHeightText,1.5); overflow-wrap: break-word;" id="if-you-didnt-get-approved-for-shop-pay-installments">If you didn&apos;t get approved for Shop Pay Installments</h1><h2 data-aura-class="selfServiceArticleHeaderDetail" data-aura-rendered-by="9:543;a" style="box-sizing: border-box; margin-top: 0px; margin-right: 0px; margin-bottom: var(--lwc-spacingSmall,0.75rem); margin-left: 0px; padding: 0px; font-weight: inherit; font-size: 1em; font-family: var(--lwc-fontFamilyHeader,Calibre);" id="if-you-didnt-get-approved-for-shop-pay-installments-then-check-your-email-inbox-for-an-email-from-affirm-this-email-provides-more-information-about-your-application-keep-in-mind-that-you-might-be-approved-the-next-time-you-applyif-you-cant-find-the-email-then">If you didn&#x2019;t get approved for Shop Pay Installments, then check your email inbox for an email from Affirm. This email provides more information about your application. Keep in mind that you might be approved the next time you apply.&#xA0;<br style="box-sizing: border-box;"><br style="box-sizing: border-box;">If you can&#x2019;t find the email, then:&#xA0;</h2></article><article data-aura-rendered-by="605:0" style="box-sizing: border-box; display: block; padding: 0px; color: rgba(0, 0, 0, 0.8); font-family: Calibre; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-aura-class="forcePageBlock forceRecordLayout" data-aura-rendered-by="115:534;a" style="box-sizing: border-box;"><div data-aura-class="forcePageBlockSection forcePageBlockSectionView" data-aura-rendered-by="95:534;a" style="box-sizing: border-box; margin-top: var(--lwc-spacingXSmall,0.5rem); margin-bottom: var(--lwc-spacingXSmall,0.5rem);"><div data-aura-rendered-by="112:534;a" style="box-sizing: border-box; overflow: visible; visibility: visible; opacity: 1; height: auto; transition: none 0s ease 0s; padding-top: 0px;"><div data-aura-rendered-by="113:534;a" style="box-sizing: border-box;"><div data-aura-class="forcePageBlockSectionRow" data-aura-rendered-by="91:534;a" style="box-sizing: border-box; display: flex; margin-right: 0px; margin-left: 0px; padding: 5px 0px;"><div data-aura-class="forcePageBlockItem forcePageBlockItemView" data-aura-rendered-by="78:534;a" style="box-sizing: border-box; display: flex; flex: 1 1 0%; min-width: 0px; padding: 0px; border: 0px;"><div data-aura-rendered-by="79:534;a" style="box-sizing: border-box; position: relative; min-width: 0px; flex-basis: 100%; border-bottom: var(--lwc-borderWidthThin,1px) solid var(--slds-g-color-border-base-1, var(--lwc-colorBorder,#D4D4D4)); margin-bottom: 0px; flex-grow: 1; display: block; padding: var(--lwc-spacingNone,0); width: 721.594px;"><div data-aura-rendered-by="83:534;a" style="box-sizing: border-box; clear: left; position: relative; display: flex; padding-top: var(--lwc-spacingXxxSmall,0.125rem); padding-bottom: var(--lwc-spacingXxxSmall,0.125rem); border-bottom: 0px; padding-left: 0px; width: 721.594px; flex-basis: 100%;"><span data-aura-rendered-by="84:534;a" style="box-sizing: border-box; overflow-wrap: break-word; word-break: break-word; display: inline-block; font-size: 1.15em; font-weight: normal; color: var(--lwc-colorTextDefault,rgba(0, 0, 0, 0.8)); width: 721.594px; flex-grow: 1; padding-top: 0px; padding-bottom: 0px; min-height: calc(var(--lwc-varFontSize7,1.25rem) + 1px); line-height: 1.4em;"><div data-aura-class="uiOutputRichText forceOutputRichText" data-aura-rendered-by="75:534;a" dir="ltr" style="box-sizing: border-box; line-height: var(--lwc-lineHeightText,1.5); overflow-wrap: break-word; hyphens: manual;"><ul data-aura-rendered-by="76:534;a" style="box-sizing: border-box; margin-top: 0px; margin-right: 0px; margin-bottom: var(--lwc-spacingSmall,0.75rem); margin-left: var(--lwc-spacingLarge,1.5rem); padding: 0px; list-style: disc;"><li style="box-sizing: border-box;"><b style="box-sizing: border-box; font-weight: var(--lwc-fontWeightBold,700);">Confirm</b> you&apos;re checking the same email account that you use for Shop Pay</li><li style="box-sizing: border-box;"><b style="box-sizing: border-box; font-weight: var(--lwc-fontWeightBold,700);">Check</b> other email folders, such as your Spam or Junk folder</li></ul><p>You can contact Shop Pay directly at <a href="https://shoppay.affirm.com/help/s/contact-us">https://shoppay.affirm.com/help/s/contact-us</a></p><p><br></p><p>For help placing your order, reach out to us at <a href="mailto:info@suitshop.com">info@suitshop.com</a> or 773-303-6006.&#xA0;<a href="https://shoppay.affirm.com/help/s/contact-us">&#xA0;</a></p></div></span></div></div></div></div></div></div></div></div></article>

You can contact Shop Pay directly at https://shoppay.affirm.com/help/s/contact-us. For help placing your order, reach out to us at info@suitshop.com or 773-303-6006.

Why does it say Shop Pay installments can't be used on my order?

Orders and Shipping

When will my order ship/how long does it take to receive my order once I place it?

Do you ship to Canada?

I need to change the shipping address on my order.

I don't see international shipping as an option at checkout.

How do I cancel an order I just placed?

Do you offer rush shipping?

How far in advance should I place my order?

My order has an estimated ship date.

International Shipping

Shipping Plus

My order says delivered but I can't find it

Do you offer a military, veteran or first responder discount?

I just placed an order but it was cancelled, what happened?

Can I change the order I just placed?

Do you have gift cards?

I forgot to apply a gift card/ discount code to my order - can I still apply it?

Can I purchase the jacket or pants separately?

Are there any discounts or promotional codes?

Do you offer payment plans?

Do you offer swatches of the ties and pocket squares?

What is Made to Order?

Can I get a swatch of the suit?

Do you sell suits for work?

What are the options if I want to order something I don't see on your website or a made-to-order color?

What does the price include?

How can I find my order history or look up my sizes?

Can I order a kids suit in a different color than what I'm seeing onilne?

I placed an order through Birdy Grey but I don't see your suits on their site anymore.

Where are my swatches? I didn't receive my swatch order.

How do I know what size to order?

Why aren't my pants hemmed?

What length should I order?

What size vest should I order?

What are the length measurements of the pants?

What belt size do I order?

Size Charts

You don't carry the size I need.

Do you do alterations?

What if the sizes I ordered don't fit?

What alterations are possible?

I received my jacket but the sleeve length is too short.

What is the difference between slim fit and modern fit?

How do I measure myself for a suit?

Can you recommend a tailor in my area?

Do you sell teen sizes?

Do your suits and tuxedos have buttons for suspenders?

How do you open the jacket pockets?

Can I wear cowboy boots with your suit pants?

Do you sell unisex pants?

How can I update the pre-selected sizes before I place my order?

Do you sell ties for kids?

Are the pockets functional? Can the chest pocket open for a pocket square?

Can I send in my measurements?

Do you have different styles of women's pants?

Do you sell shirts for women?

Sizing and Fit

Return Policy

How do I request a return or exchange?

Can I return items from multiple orders all in one box?

Do you ship my exchange before receiving my return?

Do I need to use separate return shipping labels for an order that arrived in multiple boxes?

Can I exchange for a different color?

When will my exchange arrive?

I need to return an order but it's been more than 30 days since I received it.

Why was I charged for my instant exchange?

Can I get a return label to send my order back?

Can I return an order from Canada?

Can I return an international order?

I didn't receive a return label for my return/exchange.

I received a return reminder email but sent all my items back already.

I need to return or exchange a Marc Nolan shoe.

When will I receive my refund or store credit?

How do I pack my return to ship it back?

I need to exchange an item but it says the new size is backordered/ out of stock.

I requested a refund but I don't have the credit card anymore.

It says my order/ item is ineligible for self service.

I ordered from Birdy Grey and need to return/exchange.

I need to change the shipping address on my exchange.

Can I get an extension on my return?

Returns and Exchanges

Can I pay for all or a portion of the orders for my wedding party?

Do you offer discounts for group orders?

Someone from my group ordered but their status still says "not ordered."

Do I include myself in my wedding group?

Someone from my group already ordered and I need to make a change to the items I selected.

How do I edit the items or attendants within my group?

How do I send a reminder email to my wedding group?

What if I'd like my group to wear a Made-to-Order style?

How far in advance do I need to plan to get my group suited up?

How do I find the wedding group I'm in?

Do the different styles match in the same colors?

Who can join me at my appointment?

Wedding Groups

Where are your locations?

Do you take measurements in store?

Can I walk into the store or do I need an appointment?

Do you offer alterations services?

Can I return/ exchange in person?

Do you have inventory in store that I can walk out with?

How much does an in store fitting cost?

How far in advance should I book an appointment?

I need to change/ cancel my appointment.

Why is there a deposit required for group fittings? Will this be refunded or put towards my order?

SuitShop Showrooms

How does Made-to-Order work?

What styles and colors are available for Made-to-Order?

How long does it take to get Made-to-Order items?

Made-to-Order Sizing Guidance

Can I return or exchange a Made-to-Order item?

Made-to-Order

Do you offer rentals? Can I rent a tuxedo?

What is eco stretch?

Should the stitches be showing on my jacket lapels?

I can't access my account.

How can I clean my suit?

How can I get my wedding featured on your website?

Reviews

Are your shirts machine washable?

What color socks should I wear with my suit?

Are your suits vegan?

How do you tie a bow tie?

Contact Customer Support

What color tie should I wear with my suit?

Does the tuxedo shirt come with studs and cufflinks?

I'm having a technical issue.

Is SuitShop Hiring?

The swatches have two sides which is the outside color?

What is the difference between regular items and "limited edition" styles?

General FAQs

What are the benefits of a formal partnership for suit orders?

Can I try SuitShop before exploring a partnership?

How do I determine sizing for my team or group?

What is the shipping timeline?

Can my team or group make returns or exchanges?

Do you have partnerships for wedding industry professionals?

Do you ever partner with companies for styled shoots?

Corporate Services

Do you offer a free home trial?

Try at Home

If you didn’t get approved for Shop Pay Installments, then check your email inbox for an email from Affirm. This email provides more information about your application. Keep in mind that you might be approved the next time you apply. If you can’t find the email, then: 

If you didn't get approved for Shop Pay Installments

Why does it say Shop Pay installments can't be used on my order?Updated 2 years ago

If you didn't get approved for Shop Pay Installments

If you didn’t get approved for Shop Pay Installments, then check your email inbox for an email from Affirm. This email provides more information about your application. Keep in mind that you might be approved the next time you apply. If you can’t find the email, then:

If you didn’t get approved for Shop Pay Installments, then check your email inbox for an email from Affirm. This email provides more information about your application. Keep in mind that you might be approved the next time you apply.

If you can’t find the email, then: