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<article data-aura-rendered-by="604:0" id="isPasted" style="box-sizing: border-box; display: block; color: rgba(0, 0, 0, 0.8); font-family: Calibre; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><h1 data-aura-class="selfServiceArticleHeaderDetail" data-aura-rendered-by="6:543;a" style="box-sizing: border-box; font-size: 1.4em; margin: 30px 0px 20px; padding: 0px; font-weight: var(--lwc-bold,700); font-family: CalibreBold !important; line-height: var(--lwc-ssLineHeightText,1.5); overflow-wrap: break-word;" id="if-you-didnt-get-approved-for-shop-pay-installments">If you didn&apos;t get approved for Shop Pay Installments</h1><h2 data-aura-class="selfServiceArticleHeaderDetail" data-aura-rendered-by="9:543;a" style="box-sizing: border-box; margin-top: 0px; margin-right: 0px; margin-bottom: var(--lwc-spacingSmall,0.75rem); margin-left: 0px; padding: 0px; font-weight: inherit; font-size: 1em; font-family: var(--lwc-fontFamilyHeader,Calibre);" id="if-you-didnt-get-approved-for-shop-pay-installments-then-check-your-email-inbox-for-an-email-from-affirm-this-email-provides-more-information-about-your-application-keep-in-mind-that-you-might-be-approved-the-next-time-you-applyif-you-cant-find-the-email-then">If you didn&#x2019;t get approved for Shop Pay Installments, then check your email inbox for an email from Affirm. This email provides more information about your application. Keep in mind that you might be approved the next time you apply.&#xA0;<br style="box-sizing: border-box;"><br style="box-sizing: border-box;">If you can&#x2019;t find the email, then:&#xA0;</h2></article><article data-aura-rendered-by="605:0" style="box-sizing: border-box; display: block; padding: 0px; color: rgba(0, 0, 0, 0.8); font-family: Calibre; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-aura-class="forcePageBlock forceRecordLayout" data-aura-rendered-by="115:534;a" style="box-sizing: border-box;"><div data-aura-class="forcePageBlockSection forcePageBlockSectionView" data-aura-rendered-by="95:534;a" style="box-sizing: border-box; margin-top: var(--lwc-spacingXSmall,0.5rem); margin-bottom: var(--lwc-spacingXSmall,0.5rem);"><div data-aura-rendered-by="112:534;a" style="box-sizing: border-box; overflow: visible; visibility: visible; opacity: 1; height: auto; transition: none 0s ease 0s; padding-top: 0px;"><div data-aura-rendered-by="113:534;a" style="box-sizing: border-box;"><div data-aura-class="forcePageBlockSectionRow" data-aura-rendered-by="91:534;a" style="box-sizing: border-box; display: flex; margin-right: 0px; margin-left: 0px; padding: 5px 0px;"><div data-aura-class="forcePageBlockItem forcePageBlockItemView" data-aura-rendered-by="78:534;a" style="box-sizing: border-box; display: flex; flex: 1 1 0%; min-width: 0px; padding: 0px; border: 0px;"><div data-aura-rendered-by="79:534;a" style="box-sizing: border-box; position: relative; min-width: 0px; flex-basis: 100%; border-bottom: var(--lwc-borderWidthThin,1px) solid var(--slds-g-color-border-base-1, var(--lwc-colorBorder,#D4D4D4)); margin-bottom: 0px; flex-grow: 1; display: block; padding: var(--lwc-spacingNone,0); width: 721.594px;"><div data-aura-rendered-by="83:534;a" style="box-sizing: border-box; clear: left; position: relative; display: flex; padding-top: var(--lwc-spacingXxxSmall,0.125rem); padding-bottom: var(--lwc-spacingXxxSmall,0.125rem); border-bottom: 0px; padding-left: 0px; width: 721.594px; flex-basis: 100%;"><span data-aura-rendered-by="84:534;a" style="box-sizing: border-box; overflow-wrap: break-word; word-break: break-word; display: inline-block; font-size: 1.15em; font-weight: normal; color: var(--lwc-colorTextDefault,rgba(0, 0, 0, 0.8)); width: 721.594px; flex-grow: 1; padding-top: 0px; padding-bottom: 0px; min-height: calc(var(--lwc-varFontSize7,1.25rem) + 1px); line-height: 1.4em;"><div data-aura-class="uiOutputRichText forceOutputRichText" data-aura-rendered-by="75:534;a" dir="ltr" style="box-sizing: border-box; line-height: var(--lwc-lineHeightText,1.5); overflow-wrap: break-word; hyphens: manual;"><ul data-aura-rendered-by="76:534;a" style="box-sizing: border-box; margin-top: 0px; margin-right: 0px; margin-bottom: var(--lwc-spacingSmall,0.75rem); margin-left: var(--lwc-spacingLarge,1.5rem); padding: 0px; list-style: disc;"><li style="box-sizing: border-box;"><b style="box-sizing: border-box; font-weight: var(--lwc-fontWeightBold,700);">Confirm</b> you&apos;re checking the same email account that you use for Shop Pay</li><li style="box-sizing: border-box;"><b style="box-sizing: border-box; font-weight: var(--lwc-fontWeightBold,700);">Check</b> other email folders, such as your Spam or Junk folder</li></ul><p>You can contact Shop Pay directly at <a href="https://shoppay.affirm.com/help/s/contact-us">https://shoppay.affirm.com/help/s/contact-us</a></p><p><br></p><p>For help placing your order, reach out to us at <a href="mailto:info@suitshop.com">info@suitshop.com</a> or 773-303-6006.&#xA0;<a href="https://shoppay.affirm.com/help/s/contact-us">&#xA0;</a></p></div></span></div></div></div></div></div></div></div></div></article>

You can contact Shop Pay directly at https://shoppay.affirm.com/help/s/contact-us. For help placing your order, reach out to us at info@suitshop.com or 773-303-6006.

Why does it say Shop Pay installments can't be used on my order?

Orders and Shipping

When will my order ship/how long does it take to receive my order once I place it?

Do you ship to Canada?

I need to change the shipping address on my order.

I don't see international shipping as an option at checkout.

How do I cancel an order I just placed?

Do you offer rush shipping?

How far in advance should I place my order?

My order has an estimated ship date.

International Shipping

Green Shipping Protection

My order says delivered but I can't find it

What are the options if I want to order something I don't see on your website or a made-to-order color?

Do you offer a military discount?

I just placed an order but it was cancelled, what happened?

Can I change the order I just placed?

Do you have gift cards?

I forgot to apply a gift card/ discount code to my order - can I still apply it?

Can I purchase the jacket or pants separately?

Are there any discounts or promotional codes?

How do I know what size to order?

Why aren't my pants hemmed?

What length should I order?

What size vest should I order?

What are the length measurements of the pants?

What belt size do I order?

Size Charts

You don't carry the size I need.

Do you do alterations?

What if the sizes I ordered don't fit?

What alterations are possible?

I received my jacket but the sleeve length is too short.

What is the difference between slim fit and modern fit?

How do I measure myself for a suit?

Can you recommend a tailor in my area?

Sizing and Fit

Return Policy

How do I request a return or exchange?

Can I return items from multiple orders all in one box?

Do you ship my exchange before receiving my return?

Can I get separate return shipping labels for an order with multiple boxes?

Can I exchange for a different color?

When will my exchange arrive?

I need to return an order but it's been more than 30 days since I received it.

Why was I charged for my instant exchange?

Can I get a return label to send my order back?

Can I return an order from Canada?

Can I return an international order?

I didn't receive a return label for my return/exchange.

I received a return reminder email but sent all my items back already.

I need to return or exchange a Marc Nolan shoe.

When will I receive my refund or store credit?

Returns and Exchanges

Can I pay for all or a portion of the orders for my wedding party?

Do you offer discounts for group orders?

Someone from my group ordered but their status still says "not ordered."

Can I order from the Sale page if I am part of a wedding party?

Do I include myself in my wedding group?

Someone from my group already ordered and I need to make a change to the items I selected.

How do I edit the items or attendants within my group?

How do I send a reminder email to my wedding group?

Wedding Groups

Do you offer alterations services?

Do you take measurements in store?

Can I return/ exchange in person?

Can I walk into the store or do I need an appointment?

Do you have inventory in store that I can walk out with?

RedThread Hemming Service

SuitShop Showrooms

Do you offer rentals?

Should the stitches be showing on my jacket lapels?

I can't access my account.

What is the difference between the sale and non sale items?

How can I clean my suit?

How can I get my wedding featured on your website?

General FAQs

Do you offer a free home trial?

Try at Home

If you didn’t get approved for Shop Pay Installments, then check your email inbox for an email from Affirm. This email provides more information about your application. Keep in mind that you might be approved the next time you apply. If you can’t find the email, then: 

If you didn't get approved for Shop Pay Installments

Why does it say Shop Pay installments can't be used on my order?Updated a year ago

If you didn't get approved for Shop Pay Installments

If you didn’t get approved for Shop Pay Installments, then check your email inbox for an email from Affirm. This email provides more information about your application. Keep in mind that you might be approved the next time you apply. If you can’t find the email, then:

If you didn’t get approved for Shop Pay Installments, then check your email inbox for an email from Affirm. This email provides more information about your application. Keep in mind that you might be approved the next time you apply.

If you can’t find the email, then: