Shipping ProtectionUpdated 4 hours ago

What is Shipping Protection? 

We’re making it easy for our customers by providing an option at checkout to so every single package is protected against theft, damage, and carrier mishandling to ensure your goods arrive safe and sound.

How does Shipping Protection work? 

If you purchased Shipping Protection with your order and your package was damaged, lost, or stolen, here's how you request a reorder.

1. Reorder requests are made easy at https://returncenter.suitshop.com/
2. You will need your order number or tracking number and the email address you placed your order with.
   1. Your order number can be found on the order confirmation email.
3. Once you indicate if the package was never received or stolen and complete the request, you will get a reorder confirmation.
4. Wev may reach out to you with any questions but will provide a resolution within 24 business hours.

You can also email us at [email protected]. 

When Should I File a Claim?

Claims for packages marked “delivered” must be filed after 48 hours and before 60 days from the date the package was marked “delivered" for domestic orders and after 14 days for international orders. 

Am I able to change the address to which I would like my re-order delivered?

Yes! If you would like your re-order to be delivered to an address that is different from the original shipping address, you will be prompted to either confirm your address or enter in a new one before submitting your claim 

Can I change my shipping method?

Reorders will be shipped via ground shipping. However, if you need expedited shipping for your order to arrive in time for your event date, you will be able to purchase 2 day or next day shipping before submitting your claim.

If you have questions about shipping or need to rush an order please contact us via our website or use one of the following methods:

• Email: [email protected]
• Phone: 773-303-6006 (M-F, 10am-7pm Eastern)