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Returns + Exchanges

SuitShop

<span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">We would be happy to adjust their order or help them with an exchange. Please<a href="https://suitshop.com/contact/" style="text-decoration:none;"><span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">&#xA0;<span style="font-size:11pt;font-family:Arial;color:#09498f;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">contact us</a><span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">&#xA0;via our website with the name, order number, and correct list of items or use one of the following methods to get in touch:<ul style="margin-top:0;margin-bottom:0;padding-inline-start:48px;"><li dir="ltr" style="list-style-type:disc;font-size:11.5pt;font-family:Arial;color:#333333;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;margin-left: 15pt;"><span style="font-size:11.5pt;font-family:Arial;color:#333333;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Email:&#xA0;<span style="font-size:11.5pt;font-family:Arial;color:#09498f;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">info@suitshop.com</li><li dir="ltr" style="list-style-type:disc;font-size:11.5pt;font-family:Arial;color:#333333;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;margin-left: 15pt;"><span style="font-size:11.5pt;font-family:Arial;color:#333333;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Phone:&#xA0;<span style="font-size:11.5pt;font-family:Arial;color:#09498f;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">773-303-6006<span style="font-size:11.5pt;font-family:Arial;color:#333333;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">&#xA0;(M-F, 10am-7pm Eastern)</li></ul>

We would be happy to adjust their order or help them with an exchange. Please contact us via our website with the name, order number, and correct list of items or use one of the following methods to get in touch:. Email: info@suitshop.com. Phone: 773

Someone from my group already ordered and I need to make a change to the items I selected.

Wedding Groups

When will my order ship/how long does it take to receive my order once I place it?

Do you ship to Canada?

I need to change the shipping address on my order.

I don't see international shipping as an option at checkout.

How do I cancel an order I just placed?

Do you offer rush shipping?

How far in advance should I place my order?

My order has an estimated ship date because an item is backordered.

International Shipping

Why does it say Shop Pay installments can't be used on my order?

Shipping Protection

Holiday Shipping Timeframes

My order says delivered but I can't find it

Do you offer a military, veteran or first responder discount?

I just placed an order but it was cancelled, what happened?

Can I change the order I just placed?

Do you have gift cards?

I forgot to apply a gift card/ discount code to my order - can I still apply it?

Can I purchase the jacket or pants separately?

Are there any discounts or promotional codes?

Do you offer payment plans?

Do you offer swatches of the ties and pocket squares?

What is Made to Order?

Can I get a swatch of the suit?

Do you sell suits for work?

What are the options if I want to order something I don't see on your website or a made-to-order color?

What does the price include?

How can I find my order history or look up my sizes?

Can I order a kids suit in a different color than what I'm seeing onilne?

Where are my swatches? I didn't receive my swatch order.

Orders and Shipping

How do I know what size to order?

Why aren't my pants hemmed?

What length should I order?

What size vest should I order?

What are the length measurements of the pants?

What belt size do I order?

Size Charts

You don't carry the size I need/ I need a size larger than what I see.

Do you do alterations?

What if the sizes I ordered don't fit?

What alterations are possible?

I received my jacket but the sleeve length is too short.

What is the difference between slim fit and modern fit?

How do I measure myself for a suit?

Can you recommend a tailor in my area?

Do you sell teen sizes?

Do your suits and tuxedos have buttons for suspenders?

How do you open the jacket pockets?

Can I wear cowboy boots with your suit pants?

Do you sell unisex pants?

How can I update the pre-selected sizes before I place my order?

Do you sell ties for kids?

Are the pockets functional? Can the chest pocket open for a pocket square?

Can I send in my measurements?

Do you have different styles of women's pants?

Do you sell shirts for women?

Do you sell women's vests?

What size shirt should I order?

Sizing and Fit

Return Policy

How do I request a return or exchange?

Can I return items from multiple orders all in one box?

Do you ship my exchange before receiving my return?

Do I need to use separate return shipping labels for an order that arrived in multiple boxes?

Can I exchange for a different color?

When will my exchange arrive?

I need to return an order but it's been more than 30 days since I received it.

Why was I charged for my instant exchange?

Can I get a return label to send my order back?

Can I return an order from Canada?

Can I return an international order?

I didn't receive a return label for my return/exchange.

I received a return reminder email but sent all my items back already.

I need to return or exchange a Marc Nolan shoe.

When will I receive my refund or store credit?

How do I pack my return to ship it back?

I need to exchange an item but it says the new size is backordered/ out of stock.

I requested a refund but I don't have the credit card anymore.

It says my order/ item is ineligible for self service.

I need to change the shipping address on my exchange.

Can I get an extension on my return?

Where do I drop off my return?

Where is my ShopPay refund?

Returns and Exchanges

Can I pay for all or a portion of the orders for my wedding party?

Do you offer discounts for group orders?

Someone from my group ordered but their status still says "not ordered."

How do I edit the items or attendants within my group?

How do I send a reminder email to my wedding group?

What if I'd like my group to wear a Made-to-Order style?

How far in advance do I need to plan to get my group suited up?

How do I find the wedding group I'm in?

Do the different styles match in the same colors?

Who can join me at my appointment?

I'm in a group, how do I know what I need to order?

What is eco stretch?

Should the stitches be showing on my jacket lapels?

How can I clean my suit?

Are your shirts machine washable?

Are your suits vegan?

Does the tuxedo shirt come with studs and cufflinks?

The swatches have two sides which is the outside color?

What is the difference between regular items and "limited edition" styles?

Product Questions

Where are your locations?

Do you take measurements in store?

Can I walk into the store or do I need an appointment?

Do you offer alterations services?

Can I return/ exchange in person?

Do you have inventory in store that I can walk out with?

How much does an in store fitting cost?

How far in advance should I book an appointment?

I need to change/ cancel my appointment.

Why is there a deposit required for group fittings? Will this be refunded or put towards my order?

SuitShop Showrooms

How does Made-to-Order work?

What styles and colors are available for Made-to-Order?

How long does it take to get Made-to-Order items?

Made-to-Order Sizing Guidance

Can I return or exchange a Made-to-Order item?

Can I expedite my Made-to-Order items?

Made-to-Order

Do you offer rentals? Can I rent a tuxedo?

I can't access my account.

How can I get my wedding featured on your website?

Reviews

Contact Customer Support

I'm having a technical issue.

Is SuitShop Hiring?

How to pack a suit for travel.

General FAQs

What color socks should I wear with my suit?

How do you tie a bow tie?

What color tie should I wear with my suit?

What do I need to go with my tuxedo? Do you sell tuxedo shirts, shoes, bow ties, etc?

Someone from my group already ordered and I need to make a change to the items I selected.Updated 19 days ago