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Returns + Exchanges

SuitShop

Our showrooms carry every size option we offer for you to try on as while as samples of every color for you to see. However, we do not carry every size in every color in store.&#xA0;If we have what you&apos;re looking for during your appointment, you are welcome to walk out with the items. However, we typically will fit you in store and then ship an order to your home. Once an order is placed, we ship within 3-5 business days and orders take an average of 7-10 business days to arrive. We also have overnight and expedited shipping options available for purchase if needed.&#xA0;If you&apos;re looking for something specific, you can give us a call at <a id="isPasted" style="box-sizing: border-box; background-color: transparent; color: rgb(9, 73, 143); text-decoration: none; cursor: pointer; transition: color 200ms linear 0s; font-family: Inter; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; font-weight: 500;">773-303-6006&#xA0;</a>and we&apos;re happy to check store inventory before your appointment.&#xA0;When you&apos;re ready to visit us <a href="https://suitshop.com/store-locations/">CLICK HERE TO BOOK AN APPOINTMENT</a>

Our showrooms carry every size option we offer for you to try on as while as samples of every color for you to see. However, we do not carry every size in every color in store. If we have what you're looking for during your appointment, you are welco

Do you have inventory in store that I can walk out with?

SuitShop Showrooms

When will my order ship/how long does it take to receive my order once I place it?

Do you ship to Canada?

I need to change the shipping address on my order.

I don't see international shipping as an option at checkout.

How do I cancel an order I just placed?

Do you offer rush shipping?

How far in advance should I place my order?

My order has an estimated ship date.

International Shipping

Why does it say Shop Pay installments can't be used on my order?

Green Shipping Protection

My order says delivered but I can't find it

What are the options if I want to order something I don't see on your website or a made-to-order color?

Do you offer a military discount?

I just placed an order but it was cancelled, what happened?

Can I change the order I just placed?

Do you have gift cards?

I forgot to apply a gift card/ discount code to my order - can I still apply it?

Can I purchase the jacket or pants separately?

Are there any discounts or promotional codes?

Orders and Shipping

How do I know what size to order?

Why aren't my pants hemmed?

What length should I order?

What size vest should I order?

What are the length measurements of the pants?

What belt size do I order?

Size Charts

You don't carry the size I need.

Do you do alterations?

What if the sizes I ordered don't fit?

What alterations are possible?

I received my jacket but the sleeve length is too short.

What is the difference between slim fit and modern fit?

How do I measure myself for a suit?

Can you recommend a tailor in my area?

Sizing and Fit

Return Policy

How do I request a return or exchange?

Can I return items from multiple orders all in one box?

Do you ship my exchange before receiving my return?

Can I get separate return shipping labels for an order with multiple boxes?

Can I exchange for a different color?

When will my exchange arrive?

I need to return an order but it's been more than 30 days since I received it.

Why was I charged for my instant exchange?

Can I get a return label to send my order back?

Can I return an order from Canada?

Can I return an international order?

I didn't receive a return label for my return/exchange.

I received a return reminder email but sent all my items back already.

I need to return or exchange a Marc Nolan shoe.

When will I receive my refund or store credit?

Returns and Exchanges

Can I pay for all or a portion of the orders for my wedding party?

Do you offer discounts for group orders?

Someone from my group ordered but their status still says "not ordered."

Can I order from the Sale page if I am part of a wedding party?

Do I include myself in my wedding group?

Someone from my group already ordered and I need to make a change to the items I selected.

Do you have inventory in store that I can walk out with?Updated 2 months ago